FAQs.

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SHIPPING FAQs

Pomifera orders will be fulfilled and shipped within 7 business days of the order being placed.
Order tracking information will be emailed when the package has shipped.
Pomifera ships nationwide to all 50 states.
*Shipping is not available to the US Virgin Islands.
*Shipping is available for APO/FPO addresses.
Once an order has shipped, if there is a delay within the USPS system, please contact USPS directly before contacting Pomifera Support.
If your order is showing as “Delivered” by USPS but you did not receive the package, you will need to first contact USPS before contacting Pomifera Support

MISC FAQs

An official email will be sent out to Pomifera Partners as soon as information regarding new product launches, new product info, product restocks, etc. is available.
Customer support cannot provide Partners with any information regarding the above items prior to official email announcements.
We appreciate your patience!
If you are having trouble with a pump not popping up, tighten the base then attempt to pop up the pump.
Pomifera manufacturing facilities and offices are not open to the public or Partners.
Pomifera Brand Partnership is currently only available to US residents. At this time, we welcome all US residents to join the Pomifera family.
All of the essential oils purchase by Pomifera are from a company that is FDA inspected and provides Certificate of Analysis for each product. We purchase Pure Grade, not Therapeutic Grade, essential oils. We established this standard because our essential oils are used for fragrance rather than therapeutic benefit in each Pomifera product.
Product ingredients can be found on the individual product pages on our Pomifera website.

CASH BACK REWARDS/POINTS FAQs

Every time you shop with your Pomifera Partner, we automatically reward you with credit towards your next purchase.
Each product page will outline how many points/how much cash back the product will earn.
Points are earned per product and is not based on the order total.
Points can be applied immediately at checkout (or within the next 6 weeks) and a total number of points available will be displayed.
Points cannot be applied to tax and shipping costs.
Points will expire after 6 weeks of the original purchase date.
-The expiration date for points cannot be extended.

RETURNS FAQs

Refunds are available for 30 days after receiving the order.
To initiate a return, please contact Pomifera Support at: info@pomifera.com with your order number and reason for return.
You will be provided with a return slip to print and include in your package.
Refunds are processed when the return is received.
Depending on your bank’s processing time, it may take up to 7 days for your refund to be available.
Shipping charges are non-refundable and return shipping and handling fees are paid by the customer.
Business Boxes are non-refundable.
We cannot return partial items from collections/bundles.
If you’d like to make a return for a collection/bundle, all products in the collection/bundle must be returned.

CUSTOMER SUPPORT FAQs

For support, please contact: info@pomifera.com
Phone and email support is available Monday thru Friday, 8am-5pm CST.
*Support will not be available on most major holidays.
When contacting support, please include your name, Partner or customer number, order number and important information pertaining to your support question.
Partner support questions regarding commission or promotions cannot be answered by phone support. Please email your questions to: info@pomifera.com
If a Partner has a question regarding their existing PayQuicker account, they will need to contact PayQuicker support directly at: 866-400-2712
Any change requests to customer accounts or orders must be made by the customer directly.
All customers can contact support at: info@pomifera.com
Any changes to Partner accounts or orders must be made by the Partner directly.
All customers can contact support at: info@pomifera.com